Yet another market-share report tags the two vendors as the market's only leaders--but this one gives Oracle the edge in product quality. Overall, the CRM arena remains competitive.

by Colin Beasty
Wednesday, September 12, 2007

Global enterprises will spend a total of nearly $6.6 billion on CRM application licenses by the end of 2012, according to a new report released by Datamonitor. Assessing the strengths and weaknesses of leading CRM vendors, the report suggests that, despite numerous other vendors vying for attention, Oracle and SAP remain firmly atop the CRM field. In fact, unlike recent reports from other industry research firms, Datamonitor's report, focusing on CRM product quality, gives Oracle the edge over its German rival.

The report's quantitative assessment of end-user sentiment, technology features, and business intelligence capabilities found Oracle and SAP to be, by far, the leading solution providers. According to Trifkovi, both vendors provide complete solutions replete with functionality, integrate CRM with new communication technologies, and offer full flexibility of deployment options--conventional on-premise as well as variations of hosted and on-demand solutions.

SAP (Germany), the global leader among the suppliers of the program decisions for business management and the third one among the global leading software companies on size of market capitalization has opened the representative office in the Republic of Belarus.

The opening of the representative office in Belarus is caused by fast development of the information technologies market, for which growth favorable conditions are provided after creation of High Technologies Park in the country. The use of SAP decisions for optimization of business - processes will enable the Byelorussian enterprises to meet the high world standards in the field of management and to compete successfully with leading global companies.
HTP Administration and SAP have signed the Agreement on information assistance and cooperation. The parties plan realization of training seminars, development of the educational programs on use of the automated control systems of the enterprise for the chiefs of organizations, industrial and other enterprises.
SAP is interested in participation in the project of creation of the IT-Academy, the interest to which the company Microsoft and residents of the Belarus High Technologies Park have already shown.
http://www.park.by/en/news/index-30.html